Our real-world impact and development expertise resulted in the sale of our own in-house startup, Found.
We designed, built and launched Found, a purpose-built SaaS for the UK Care Home sector.
While supporting multiple care providers across the UK, our team (then operating as Arrive, now part of HeyHiHello) noticed the same pain point appearing again and again: care homes were losing the majority of their enquiries because their inquiry management systems were broken, outdated, or non-existent.
Families looking for care would reach out to dozens of homes — and most never received a reply. For operators, this meant missed revenue, poor data, and a poor experience for those in need of care. We knew the sector deserved better.
Through mystery shopping over 100 care operators, we discovered a startling truth: 67% of care providers never responded to new enquiries.
This wasn’t just a tech issue — it was a human one. Families searching for care for their loved ones were left waiting. That became our north star: good care should start with Found.
We designed and built Found, a purpose-built CRM platform for the care sector — created from the ground up to simplify enquiry capture, follow-up, and conversion.
Applying our design-thinking approach — empathise, insight, ideate, test — we delivered the full journey in-house:
Since launch, Found has transformed enquiry management across the care sector:
Found didn’t just solve a client problem — it became a business in its own right.
Found became proof of what happens when human-centred design meets entrepreneurial thinking.
Now part of HeyHiHello, the team behind Found continues to bring the same spirit of innovation and end-to-end delivery to every client — helping ambitious organisations design, build, and grow digital products that make a real difference.
